FAQ

The most common questions answered.

How long does it take to manufacture and send my Mylight?

The manufacturing process takes between 10-15 working days for all Mylights. If you require your Mylight urgently, email us at [email protected] and advise us of the date you need it by and we will do our best to get it made for you in quick time. (Please note, urgent order fees of $30 will apply for this request). Orders are dispatched approximately 10-15 days following receipt of the online order and usually arrive to your shipping address within a few days of dispatch. If you require your order to be delivered faster, please select the Express Post option at checkout. This is an additional cost of $25. (Production time does not include shipping times).

How much is postage for a Mylight?

Standard Postage is included in the cost of your Mylight. You can however, choose an express post option if you wish. This is an additional $25.00. International shipping is a further $35.00 *minimum (check your country for price or contact us at [email protected]).

How much do Mylights cost?

The price of a Mylight varies depending on the box colour and light type chosen. A standard Mylight with a basic box surface and white LED light is $129.95 including standard tracked shipping with Australia post. If you go to design my light, you can select various options – the price will be displayed at the bottom of the page.

Why do emojie shapes cost more?

The emojie shapes are more time consuming to manufacture and position into the artboard, therefore are more expensive. Each emojie shape is charged at $10.00. This price covers the additional costs in routing and the manufacturing process.

How are Mylights powered?

Mylights are powered by electricity. Included with your Mylight is a 12V DC power adaptor which can be plugged into the wall socket. If required, the power adaptor can be removed from the light box (ie there is a plug socket in the back of the light box).

Do you do gift vouchers?

If you would like to organise a gift voucher, please visit our gift certificates page or email us at [email protected] and we will organise to send you a printable gift certificate with a unique code that can be redeemed at the checkout.

Can I get you to help design my light?

We love designing Mylights, so if you are having trouble using our design your Mylight tool, please contact us with your design instructions and we will send you a proof by email. Just send us an email with your contact details to [email protected], and someone will get back in contact with you. Please see our contact us page.